+ Where do you deliver?

We deliver throughout Europe. Within Germany, delivery is free of charge for orders with a goods value of EUR 250.00 or more. For orders below this value, we charge a flat shipping fee of EUR 6.95.

For deliveries outside Germany, payment in advance is required. Shipping costs are charged per parcel as follows:

Belgium: EUR 16.50
Denmark, Luxembourg, Netherlands, Austria, Switzerland, Liechtenstein, Czech Republic: EUR 16.90
France, Great Britain: EUR 21.30
Italy: EUR 26.00
Poland, Slovakia, Slovenia, Hungary: EUR 26.20
Ireland, Portugal, Sweden, Spain: EUR 29.00
Estonia, Finland, Croatia, Latvia, Lithuania, Norway: EUR 36.40
Iceland: EUR 37.00
Bulgaria, Greece, Romania: EUR 58.10

+ How can I place my order?

We are pleased that you are interested in our products. You can send your order by email to kundenservice@weber-packaging.de or by fax to +49 71 35 - 93 06 3-29.

We are also happy to take your order by phone. You can reach us Monday to Friday from 8:00 a.m. to 5:00 p.m. at +49 71 35 - 93 06 3-0.

+ What is the minimum order quantity?

The minimum order quantity for coffee bags is one original carton.

+ What do you need from me so I can order?

To process your order, we need your billing address and, if different, your delivery address.

For deliveries outside Germany, we also need your VAT number and your preferred payment method – either payment in advance or credit card.

+ My preferred bag does not have a valve, or the valve position does not suit my requirements. Is there an alternative?

We offer our valve installation service for almost all bags. Simply specify the desired valve position, measured from the top edge of the bag to the lower edge of the valve. After checking your requirements, we will install the valves accordingly.

The delivery time for this customised version is approximately four weeks after approval of the valve position. This service is available from an order quantity of one carton.

+ Do you also offer a service for attaching wire clips to the bags?

We can attach the wire clips to the bags for you in advance. All we need to know is the desired position of the wire clip, measured from the top edge of the bag to the upper edge of the wire clip.

The production time is approximately four weeks after final approval. This service is available from an order quantity of one carton.

+ I want to personalise my bag. What options do I have?

There are four conventional options:

1. You can apply your own labels to the bags.
2. You can have a hand stamp made and print each bag individually as required.
3. You can use our hot stamping service to customise your bags.
4. For larger quantities, we can also offer full-surface printing.

+ What is the difference between hot stamping and full-surface printing?

Hot stamping is a single-colour printing process that we offer from quantities of 1,000 pieces. Your design is transferred mechanically onto the bag using stamping foil and a heated printing plate. Depending on the material, this process may create a slight embossed effect.

The delivery time is approximately four to six weeks after print approval.

With full-surface printing, the complete bag is produced using the flexographic printing process. Up to seven colours can be printed on kraft paper bags and bags with a rice paper look, and up to eight colours on other materials. Since the complete roll material is printed before the bags are manufactured, significantly higher minimum order quantities apply.

The delivery time is approximately 16 weeks after print approval.

+ How long are the delivery times?

We deliver standard goods within Germany in one to four working days. If an item is not currently in stock, we can order it for you from our supplier.

The procurement time is approximately three weeks. Delivery times within Europe vary depending on the destination, but generally range from two to six working days.

For hot stamping, the delivery time after print approval is approximately four to six weeks. For full-surface printing, the delivery time after print approval is approximately 16 weeks.

+ Are there other bag variants besides those shown in the catalogue?

We are constantly expanding our range to meet the requirements of our customers.

This means that we may already be working on the type of bag you are looking for, or we can work with you to find a suitable alternative.

Our service team will be happy to help you: Contact us!

+ Which bag do you recommend for my product?

In keeping with our Swabian motto, "Was will'sch aipagga?", Ms Kern will be happy to advise you on exactly this question.

The choice of bag depends on many different factors, such as the product itself and how long it will remain in the bag. Therefore, there is no one-size-fits-all answer.

Together, we will find the right solution for you and your food product.

+ Does my bag need a valve?

Whether your bag requires a valve depends on the product you want to package.

For freshly roasted whole coffee beans in particular, we recommend using a bag with a valve. The valve allows gases released by the freshly roasted coffee to escape while the bag remains sealed. High-barrier bags with a valve help protect the aroma and product quality of the coffee.

+ How do I dispose of the bags correctly?

The bags consist of composite materials. After use, please empty them completely and dispose of them via the local recycling collection system. In Germany, this is generally the Yellow Bag or Yellow Bin. Please observe the applicable local disposal requirements.

We will be happy to advise you. Contact us.